PAYERS

Member, Provider & Broker Support

STARTEK Health offers licensed and non-licensed enrollment and population health management services and support for your members, providers and brokers aimed at reducing costs and at the same time managing and maintaining loyal members and providers.

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PROVIDERS

Provider Support Services

STARTEK Health solutions for providers are designed to improve efficiencies in clinical outcomes through process optimization. We work with you to improve and streamline your processes and to help share the burden of patient needs and their ongoing care through lifestyle, disease and case management.

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MED DEVICES

Technical & Customer Support

STARTEK Health’s technical support specialists will become experts in the use, installation, maintenance, and repair of your device. We also offer remote patient monitoring, sales and supply chain support and payer/provider coordination all designed to be a seamless extension of your current workforce.

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PHARMA

Pharmaceutical Support Services

STARTEK Health offers a wide range of services all designed to transform your operations, increase customer service excellence and help you manage your sales processes and data. From pharmacy benefits management, provider and payer coordination, verification and enrollment calls we can help you transform your customer service.

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Helping our clients by improving their customers' experiences, efficiencies and outcomes in Healthcare.

OUR PEOPLE

We have a team of healthcare professionals, clinical specialists, customer care and technical support professionals ready to assist you. Our ability to continuously improve all starts with engaged employees. These engaged and empowered employees are the fabric of a service culture. STARTEK invests in this concept in all of our locations through the quality of our facilities, local community engagement and the facilitation of social groups inside and outside billable hours with the goal to genuinely enrich our employees' lives.

OUR EXPERIENCE

We have over 27 years of experience providing customer service support for some of the world’s largest companies. As health care trends change and more services are provided on an outpatient basis it is imperative that patients have ready access to healthcare professionals. We have over 10 years experience providing patients 24 hour/7 day access to an experienced registered nurse to alleviate patient anxiety while ensuring access to appropriate care. Our management team has provided lifestyle coaching and chronic care management programs with both licensed and non-licensed teams over the years to the payer, provider and pharmaceutical communities throughout the US, Canada, LATAM, UK and Asia.

OUR SOLUTIONS

We design the solution that fits your needs instead of reaching for an off-the-shelf answer. Our approach is the product of our years of experience combined with our expertise building solutions which align our business objectives with yours based a clear understanding of your business from the inside out. An addition of a vendor partner is not an isolated event. It is the beginning of a relationship. We strongly believe our approach lays the groundwork critical to the development of an outstanding relationship.

RECENT NEWS

Onboarding Employees is the Key to Success

When it comes making sure that new employees are successful, factors outside of hiring the right person for the job come into play, specifically in the new-hire onboarding process. In fact, recent studies are showing the increasing importance of making sure that company new-hires are properly oriented and understand their role within the organization. Particularly within the contact center space, where agent turnover can often exceed 100% on a monthly basis, assuring that your newest agents are onboarded correctly can help turn the tide and create a different culture of success. Using a multi-channel approach to the new-hire process can be a way to not only successful integrate a new agent within your organization in a manner that is consistent and meaningful to the employee, but can also be done without the risk of losing valuable production time. More...

 

South Carolina Governor Nikki Haley, Along with County Representatives and Project Partners, Officia

October 13, 2014, Conway, S.C. – Leadership of Myrtle Beach Regional Economic Development (MBREDC) today hosted a ribbon cutting ceremony for STARTEK Inc., a customer support center located in Myrtle Beach, S.C. South Carolina Governor Nikki Haley, as well as county representatives and the project’s partners were in attendance to formally welcome STARTEK to Horry County and address the significance of a company of this size and scope with more than 615 jobs and an annual economic impact of more than $45 million selecting the area for expansion. More...

Call us now at +1 (800) 541-1130 to discuss how we can help with healthcare solution needs.