STARTEK Difference

The US Healthcare industry is on the cusp of a new era.

With changing regulatory demands, market dynamics and customer behavior, health systems are facing unprecedented challenges that require payers, providers and suppliers to reorganize their workflow, deliver more value to patients, and reduce costs and complexity.

While the cost of financing and delivering care is expected to increase, the reforms are further escalating administrative and compliance costs, adding pressure to trim operating expenses. Moreover, an aging population and changes in the health system are pushing the demands higher, as Payers compete for new enrollments, and Providers manage increasing patient requirements.

Payers, care providers, supply manufacturers and all businesses in the healthcare ecosystem are therefore expected to offset the shrinking margins by turning to reliable support partners who will deliver process change, and cost arbitrage.

STARTEK Health is focused on helping the Healthcare industry by delivering better business outcomes. With over 27 years of experience in providing business process solutions, we help our clients identify operational inefficiencies, areas of improvements and cost reduction.

Why STARTEK Health

About STARTEK

STARTEK is a publicly traded company on the NYSE, stock symbol (SRT). Headquartered in Denver, STARTEK currently has over 11,000 employees. STARTEK provides multiple strategic offerings, which include social media response/monitoring, professional services consulting, customer journey evaluation, retail assessments, mystery shopping, and reporting suites. We offer a variety of core capabilities including voice, chat, email and IVR interactions. In addition, we have 21 contact centers that provide onshore, near shore, and offshore locations. STARTEK Health serves the payer, provider, pharmaceutical and medical device segments within the healthcare industry. STARTEK Health offers a variety of services including nurse triage services, after-hours, remote patient monitoring support and customer and technical support services DME sales, lead generation, revenue management, enrollment, customer care, billing and technical support services. Powered by Ideal Dialog, STARTEK specializes in optimizing the customer experience at the point of conversation between the specialists and customers. Guided by the principles of dialogue, our customer engagement veterans and communication scientists understand the human component of the engagement center better than anyone.

RECENT NEWS

The 5 Best Health Moves for Decemeber

Between cooking the turkey, decorating the house and buying gifts for loved ones, the holiday season can be a stressful time that leads to poor health choices, whether it’s neglecting exercise or missing out on health care savings. Don’t let holiday stress negatively affect your health and your wallet. Here are five of the best health decisions you can make this December. 1. Contribute to a health savings account 2. Pick a health insurance plan for 2015 3. Spend remaining flexible spending account (FSA) money 4. Reduce stress and exercise regularly 5. Wash your hands often While the holiday season is a time to relax and spend with family, it can also lead to bad habits that can damage your health and your wallet. But by making these five smart health moves, you can finish off the year strong and be in great shape for 2015.More...

 

Do Employee Wellness Programs Work? Studies Say No…and Yes

A pre-Thanksgiving clash emerged between healthcare experts who believe wellness programs sponsored by employers offer long-term savings and create a healthier workforce, and those who think such programs provide no value whatsoever. Three healthcare consultants wrote on the Health Affairs website Tuesday that wellness programs are money losers, costing employers more than they produce in healthcare savings. More companies are turning to wellness programs, which screen and monitor employees' health, and in some cases, tie health insurance premiums to their behaviors. Employers view them as a way to reduce healthcare expenses and improve workers' health and productivity. But some observers, including the Health Affairs authors, argue that wellness programs aren't achieving their desired results because they are built on a lack of clinical and financial evidence.More...

Call us now at +1 (800) 541-1130 to discuss how we can help with healthcare solution needs.